HDI South Florida – “Fusion 12 Sneak Peek”

Click here to register

Please join us as we visit Carnival Cruise Lines on Thursday September 20 from 1:00 to 4:00 PM.

This meeting is FREE and open to all IT service and support professionals,registration is required.  Food and drinks will be provided.

Driving Directions

Becoming a Transformational IT Leader

Being a leader means you influence individuals and teams, with or without authority, and frequently without being part of a reporting structure. True leaders want to understand and leverage not only their strengths, but also the strengths of others. Being a leader is not easy, and strong and effective leadership requires courage. It takes courage to change from being a transactional to transformational contributor. We must make tough decisions, we must step out of our comfort zones, we must adapt to change, and we must empower ourselves and others to pursue continual growth (which means making mistakes).

Presented by:Michael W. Kublin, Founder and President PeopleTek, Inc.

Michael W. Kublin is the founder and President of PeopleTek,Inc, a leadership coaching and development company specializing in helping leaders, teams, and organizations thrive by having the courage and commitment to lead, plan, and communicate with confidence. PeopleTek specializes in enabling technicians, professionals, and their teams to examine their behaviors and determine what is / is not effective and to identify what may be inhibiting desired results.  By examining behaviors, leveraging preferred styles, and by removing fear from leadership, organizational growth occurs and results improve.

Is ITIL Really Worth the Effort?

How do we calculate ITIL’s return on investment? Specifically, is the investment in training and the money and time required during implementation really worth all the effort (not to mention the significant costs associated with cultural change in our organizations)?

The monetary costs of an ITIL implementation are mostly quantifiable (cultural change notwithstanding), but, since no two ITIL adoptions are the same, the benefits are much more difficult to capture. Which processes are attempted and to what level? Where is the organization beginning its effort? At what level of maturity are the service management processes that will be improved upon? Can an organization really capture all of the avoided costs? How much does an incident really cost? What is the real financial impact of downtime, unplanned work, failed changes, and inaccurate budget forecasts? What is customer satisfaction really worth?

The calculation of the tangible benefits may seem nearly impossible, but this presentation will explore the benefits of ITIL and quantify those with sample ROI models using process KPIs in an effort to provide an answer to these important questions.

Presented by: Doug Tyre, Service Management Practitioner and Trainer University of Miami
Doug Tyre is an IT Service Management practitioner and trainer at the University of Miami. He received his BS in Economics from the University of Alabama and his MS in the Management of Technology from the University of Miami.  He is an ITIL Expert and holds teaching certifications in Linux, UNIX and VMware.