Alternative Service Delivery Models for Service Management: Industry Observations
CA will be discussing Service Management strategies that enable organizations to implement repeatable, measurable processes for defining, transitioning, delivering, and supporting services and assets throughout their life-cycles. By integrating and automating ITIL processes, organizations can utilize resources and control changes more efficiently, while streamlining the workload for the IT staff.
Request Management and Automated Delivery of Software to a User Desktop
One of the biggest challenges for organizations is management of software and the licenses. How can I leverage request management and automation to optimize, maintain and gain control of these requests within organizations using ITIL best practices.
Learn more about HDI and how to get involved
Getting involved in helping your local community is a great way to pay it forward. The South Florida chapter has done great things and wants to continue growing the chapter. We need your help in order to maintain the momentum. Learn how you can get more involved with your local chapter and how you can help make a difference!
