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When:
May 9, 2013 @ 5:00 PM – 7:00 PM America/New York Timezone
2013-05-09T17:00:00-04:00
2013-05-09T19:00:00-04:00
Where:
Carnival Cruise Lines
3655 Northwest 87th Avenue
Miami, FL 33178
USA

Click here to register

Mobile apps have bridged the gap from Angry Birds to corporate IT. Instant access to critical business information now provides transparency across the entire business to IT Leadership demonstrating the true value IT brings to the organization. If information is power, then power to the people. Learn how mobile apps for the IT Service Desk (a.k.a. Help Desk) empower C-Level executives, end-users, customers, and those IT folks who support all of the above.

This is a FREE event and open to all IT Service Support professionals, registration is required.
Keynote Presentation by Cherwell’s Matt Neigh

Session Name:  IT Support Services: Mobility Creates Transparency and Increases Business Value

In this session, attendees will learn how to:
Improve end-user satisfaction (employees and customers) by providing instant access to available services, self-service tools, and status updates for service requests.
Appease your CIO with instant access to real-time performance dashboards, emergency change requests, and customer satisfaction ratings.
Free IT support staff from their desk, allowing them to manage their entire workflows from their smart phone or tablet.
Give your Help Desk team the power to demonstrate the value they bring to organization.

Presented by:

Matt Neigh

Technology Evangelist Cherwell Software

Matt Neigh – As Cherwell Software’s technology evangelist, Matthew works closely with existing customers and industry peers to understand how ITSM software solutions are currently being utilized, to explore how customer behavior is driving innovation, and to discover how emerging trends might impact service delivery. Matthew boasts extensive experience with integrating service management solutions into organizations of various sizes and industries. He has traveled to more than 50 countries around the globe speaking, training, and consulting on topics ranging from inter-personal relationships to cross-cultural adjustment to ITSM practices. Matthew is also a popular speaker at HDI, PinkElephant, and itSMF events.